Refund policy

Returns & Refunds 

At Aura Rainy, I want you to be happy with your purchase. Because many of my products are handmade, one-of-a-kind, or made using natural materials, please read the following before purchasing.

Change of mind 

I do not generally accept returns or provide refunds simply because you have changed your mind, chosen the wrong item, or no longer want your purchase.

If you are unsure about a product before purchasing, please contact me and I am happy to answer questions about size, materials, colours, crystals, or other product details.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or you receive an item that is different from what you ordered, please contact Aura Rainy as soon as possible.

Please provide your order number and photographs of the item and packaging where relevant. I will assess the issue and work with you to provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

Customers are not required to accept a store policy that removes their rights under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify those rights.

Natural stones and crystals

Crystals and natural stones are natural products and may have variations in colour, pattern, shape, inclusions, texture and minor imperfections. These characteristics are part of the natural material and are not considered faults where they have been reasonably described or shown in the product listing.

Handmade items

Handmade products may have small variations between pieces. These variations are part of the handmade nature of the product and are not considered defects where the item is otherwise made and supplied as described.

Readings and services

Tarot, oracle and other spiritual services are provided as described at the time of purchase.

Change-of-mind cancellations or refunds are not generally offered once a reading or service has been provided. If there is a problem with a service, please contact me so I can discuss the issue and determine an appropriate remedy in accordance with the Australian Consumer Law.

Contact

If you believe there is a problem with your order, please contact Aura Rainy with your order number and details of the issue. I will assess the situation and respond as soon as reasonably possible. Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.